Returns & Refunds Policy
At Bloom & Bare, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Window
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging and in the same condition you received them.
Non-Returnable Items
- Opened or used skincare, haircare or beauty products
- Items marked as final sale or non-returnable at the time of purchase
- Gift cards
How to Request a Return
To initiate a return, please contact us at support@eliahustore.com with your order number and reason for return. We will provide you with return instructions within 2 business days.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.
Exchanges
We do not process direct exchanges. Please return the original item and place a new order for the desired product.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Original shipping fees are non-refundable.
Contact Us
For any questions about your return, please email us at support@eliahustore.com.